Shipping policy

Last Updated: 29 September 2024

Thank you for visiting and shopping at Reborn Dolls Australia. Below are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Time All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates We offer a flat shipping rate of $5 for all orders within Australia. The flat rate will be applied and displayed at checkout. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Reborn Dolls Australia is not responsible for any delays caused by the postal service.

Shipment Confirmation & Order Tracking You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

International Shipping Policy

We currently do not offer international shipping and only ship within Australia.

Damages If you receive your order damaged, please contact us immediately to address the issue.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. This policy can be found on our website.